Refund Policy
Last updated: July 17, 2026
14-Day Money-Back Guarantee
SongSyntax 101, operated by Simon Watson, offers a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date.
How to Request a Refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and locate your order, or contact us via the contact form and we will assist.
Once approved, refunds are returned to your original payment method by Paddle. Processing times may vary depending on your bank or card issuer.
Subscription Cancellations
You may cancel your subscription at any time through paddle.net. Cancelling stops future renewals; access continues until the end of your current billing period. Refunds outside of the 14-day window are considered at our discretion and are not guaranteed.
Questions
If you have any questions about this Refund Policy, please reach out via the contact form.